As we're based in London, UK, people from the UK can expect their order within 2-4 business days of placing their order. This is an estimate and is not guaranteed. Some postal factors can delay these times slightly. Also, as all of our products are handmade to order, during busy periods this may be extended by a day.
Anywhere outside the UK generally takes 7-12 working days, however some instances it can take longer, so please hang in there! Shipping depends on customs speed and how busy postal services are. During busy periods such as Christmas, delivery times can be expected to be higher than usual.
Estimated delivery times:
United Kingdom: 2-4 business days
North America: 7-10 business days
Europe: 4-6 business days
Australia, New Zealand and Oceania: 7-10 business days
Asia Pacific: 10-12 business days
If your order hasn't reached you within 7 business days from the dispatch date in the UK, and 20 business days outside the UK, please contact us. We will be more than happy to help.
We gladly accept returns, exchanges and cancellations
Contact us within: 7 days of delivery
Send items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Custom or personalised orders